redPAY is a fast and secure, Australian developed, globally compliant financial gateway. It is also one of the best online payment methods for large businesses and smaller enterprises, period. Here’s why.
Highly Secure, Global Banking Standard
We provide bank level security and Level 1 Payment Card Industry Data Security Standard (PCI DSS) compliance so your data is always safe. PCI DSS is a set of comprehensive security standards designed by major credit card companies to ensure that ALL companies that accept, process, store or transmit credit card information maintain a secure environment.
The Redbourne Group undergoes an independent audit by PCI Security Standards Council every year to ensure redPAY complies with the latest global standards and any updates that are designed to strengthen payment account data security. Customers can rest assured that their payment details are safe.
We don’t hold on to your money
Essentially the redPAY payment gateway operates as a trust account on behalf of your business.
We provide instant payment notifications once funds are deposited into our account. We do not hold onto your money for “five business days while funds clear.” Some funds such as credit cards payment can clear overnight. As soon as funds are cleared we pay that day, not once a week or when you have a set amount of money sitting in our trust account. Any cleared money in our account – regardless of amount – is paid out each day.
Arrangements and surcharges can be applied for clients wanting to receive funds before they are cleared.
Experienced Financial Provider
The Redbourne Group has been providing financial transaction services on behalf of Australian government agencies and many small and large businesses for over 10 years.
Duty of Care
We know that small and large businesses can’t operate without cashflow but before cashflow comes happy customers, satisfied with all aspects of your service – this includes how you provide convenient payment methods, and also how you liaise with them over financial matters, late payments and so on.
Too many payment gateway firms are quick to move into debt collection mode, antagonising customers and turning them off your debit collection methods and your business. You don’t have to look far to see negative reviews on the internet. At Redbourne we have a duty of care to you – our clients – to look after your customers while working with them to ensure payment of accounts and reconciliation of any financial disputes. We also provide an optional back-office Overdue Payment Collection Service where we can call and arrange a payment plan for a harmonious outcome.
Systems Integration & Automation
redPAY can be easily configured to integrate and automate with industry specific software, leading business systems, CRMS and popular accounting systems like Xero, Quickbooks and MYOB. We have API Integration Solutions specialists on staff that can help. Additionally, redPAY is easy to set up so your inhouse or contracted developers will be able sort things out very quickly.
redPAY will then run in the background of your core system. You won’t have to learn another system or deal with another supplier. You will simply create invoices as per usual and redPAY will take care of the rest.
Adding financial payment collection and automation to your business will likely save you considerable time and money in staff processing time.
Highly Competitive Rates
redPAY provides a highly cost-effective and transparent financial payment gateway solution with no set-up costs, no lock-in contracts, no monthly account fees or annual subscription costs. Our fees can be found here. Plus, you have free access to a technical support team in Australia from 8 am to 6 pm AEDT.
For large monthly volumes / transactions we are able to provide highly competitive rates. Contact us today to discuss your requirements.
Redbourne is a company that cares deeply about the sectors we operate in. Along with fulfilling large government contracts, we provide tailored software solutions (products and services) to SMBs, NFPs and business / community sectors that are often overlooked by enterprise software solutions.
Our history in working with clients across child care, NFPs, health, community services, police, councils and other sectors, attests to our attention to customer feedback – as well as our commitment to ongoing product development to develop the features and functionality that these sectors require as times change.
The Redbourne Group (owners of redPAY) has secured a number of large, state and federal government contracts. To be awarded such sizeable contracts, the company must meet a number of minimum standards, such as;
- IT and data security to a level suitable for holding and managing government health and police data.
- A software development process that delivers trusted and reliable systems.
- Back-up resources in software development and customer support.
- Software products that are up to date with modern practices, frameworks and tool sets.
- A professional approach to software development and product support
Support & Mentoring
We are serious about customer service and long-term relationships. Around 50% of our staff are in client support roles and our call centre is located in Australia, not offshore.
Many of our clients – particularly those in small businesses – often feel alone in the work that they do and appreciate a helping-hand. As part of our mentoring service we are with our clients each time they first do a process to guide them through the steps and ensure they do it correctly.
It is for these reasons and more that many of our clients (not just us) consider redPAY one of the best online payment methods for large businesses and small.