redPAY’s payment gateway support has been designed with both small business users and developers in mind.
We provide training, support and even customisation to help you gain the most from redPAY.
Training
redPAY has been designed to be simple and intuitive to use. There are a number of ways you can learn how to use the software:
- A user manual and support materials
- A 1 on 1 training session tailored to your specific requirements done via remote access to your computer
- Additional onsite training sessions are available at reasonable rates. Contact us for details once you know your requirements.
Support
A highly-rated 1800 783 336 help desk provides telephone support Monday to Friday from 8 am to 6 pm AEDT and 9 am to 5 pm at other times. Support via the web is provided through email and we respond to these within 24 hours. Email: redpay@redbourne.com.au
Mentoring
Many of our clients often feel alone in the work that they do and appreciate a helping-hand. We offer a low-cost mentoring service where we are with our clients each time they first do a process to guide them through the steps and ensure they do it correctly.
Software Developers
We have a dedicated team available to work with Software Developers keen to use redPAY for their integrated payment gateway solution. We provide fee development manuals, sandbox environment.